ATS Terms and Conditions

The following terms and conditions apply to passengers booking with ATS

  1. Where two or more people are included on the same booking, or a booking is being made on behalf of a third party, the person purchasing the booking (the Client) shall be deemed to be acting as an agent for all members of the party travelling (the Passenger/s), and accepts the ATS Terms and Conditions on behalf of each member of the party.
  2. Where a booking is made by telephone, the booking is subject to and the client accepts the ATS Terms and Conditions.
  3. Payment is required at the time of booking. At this time ATS will issue a Reservation Request. If ATS is able to provide the service a confirmation email (Transport Voucher) will then be sent to the Client. If ATS is unable to provide the service a cancellation email will be sent to the Client. All payments made for a booking will be refunded in the same currency used for payment, if it is cancelled by ATS. 
  4. The confirmation email (Transport Voucher) is the ticket. This must be presented to the ATS Driver or Representative for both the outward and return trip. A Reservation Request is not a valid confirmation of a booking.
  5. Cancellations must be made by email to the ATS Central Reservations Office (sales@a-t-s.net ) and will be confirmed by email. If no confirmation of cancellation has been received it is the responsibility of the Client to contact ATS on (+44) 0870 735 0369. Cancellations must be made more than 7 days in advance of the outbound date of travel. In the event of a cancellation by the Client or Passenger, ATS, at its absolute discretion may refund the cost of the transfer (and any supplements paid) subject to an € 11 administration fee and the card transaction fee. ATS maintains the right to cancel bookings at any time if it feels it will be unable to supply the service requested in a correct manner.
  6. Any complaint or request for refund must be made by email to sales@a-t-s.net within one calendar month of the return date of travel.
  7. Where ATS book for travel on services in Spain or the United Kingdom, the Agent’s conditions of carriage apply.
  8. Passengers are limited to one item of luggage, such as a suitcase or similar item, per person. Customers travelling to ski resorts may also travel with one ski or snowboard bag per person. Any excess baggage must be declared at the time of booking. ATS reserve the right to charge a supplement for excess baggage, or to refuse to transport excess items. Bikes and Golf Clubs not declared by checking the box in stage 4 of the ATS booking process at the time of booking will be refused.
  9. All luggage must be clearly labelled with the owner’s name and destination address.
  10. The make, model and type of vehicle used for ATS transfers may vary from those pictured on the ATS website.
  11. ATS will endeavour to honour requests made in the Special Requests box, but are not obliged to do so.
  12. All ATS vehicles are fully insured for passenger and third party claims, as required under local law. However, whilst every care is always taken, a customer’s property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Passengers are advised to check their own travel insurance.
  13. It is the responsibility of the Client to provide a full and valid drop-off/ pick-up address within the destination/ departure town selected for the transfer route at the time booking. If the address provided is incomplete or does not correspond with the selected transfer route, Passengers will be dropped off or collected at the central Tourist Office of the selected destination/ departure town.
  14. It is the responsibility of the Client to provide a full and valid mobile phone number for the Passenger(s), including the International Dialling Code. It is the responsibility of the Passenger to check for messages left on this contact number during the final 24 hours prior to their return journey. Resort to airport pick-up times can vary due to weather or high levels of traffic, etc. If it is not possible to supply a mobile contact number, it is the responsibility of the Client to provide a valid resort contact number. Any notification of changes to pick-up times will be notified by SMS text or by calling the contact number provided. If neither mobile contact number nor resort contact can be supplied, it is the responsibility of the Passenger(s) to contact their agent on the number provided on their Transport Voucher to confirm their resort pick-up time. Failure to check for messages or to contact your Agent if no contact has been supplied may cause you to miss your resort pick-up, in which case no refund is available. If you have supplied full and valid contact number and have received no message, your pick-up will be as confirmed on your Transport Voucher. This is applicable to all ATS services.
  15. Any changes to booking details must be made by email directly with ATS Central Reservations (sales@a-t-s.net) at least 3 days prior to the date of outbound travel. All changes are subject to availability and may be subject to an administration charge. Any modifications are made at the discretion of ATS.
  16. Passengers are not permitted to carry alcoholic beverages onto ATS vehicles for the purposes of consuming them therein.
  17. ATS reserves the right (and delegates to its Agents and drivers the right) to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/ or whose behaviour is consider to pose a threat to the driver, the vehicle and/ or other passengers or road users.
  18. Smoking is not permitted in ATS vehicles.

  19. All ATS transfers are door-to-door, where road access allows. There are several destinations where access is restricted for motor vehicles and central embarkation points will be used such as Avoriaz, Zermatt, Saas Fee and Venice (this list is not exhaustive), or where Passengers are travelling on Scheduled Shared Transfer services out of Zurich or Friederichshafen Airports or to Livigno. In these cases where central embarkation used (details can be found on the Transport Voiucher) it is the responsibility of the Passenger to ensure that they are at the specified point as per the scheduled departure. If a Passenger misses their Scheduled collection they will be offered space on the next available Scheduled Shared Transfer but no refund will be available.
  20. At the time of booking a Scheduled Shared Transfer, the Client selects a specific airport departure time. These departure times are fixed, so, if the Passenger(s) is subject to delay, or misses their specified departure time the transfer will leave without them. In this instance Passenger(s) will be offered transport on the next available Scheduled Shared Transfer to their destination, however they will have missed their Scheduled Service and no refund will be available. Resort to airport transfer pick-up times may vary, please refer to article 13. A Scheduled Shared Transfer is any route where the Shared Transfer option is supplied as a 'Scheduled Departure Time'.
  21. If a Shared Transfer has been booked and the Passenger(s) is subject to delay, the driver will wait for up to 60 minutes from the Passenger(s)’s scheduled arrival time, after which the Passenger will be deemed to have missed their transfer. In this circumstance no refund is available. The Passenger(s) will be offered transport on the next available Shared Transfer to their destination. In the case of flight delays it is the responsibility of the Passenger to contact the Agent on the number provided on the Transport Voucher; this should be done as soon as the Passenger becomes aware of the delay to their flight.
  22. If a Private Transfer has been booked and the Passenger(s) is subject to delay the driver will wait for up to 90 minutes from the original scheduled flight arrival time free of charge, after which the Passenger(s) will be deemed to have missed their transfer. In this circumstance no refund is available. Additional waiting time may be arranged by contacting your Agent in advance on the number provided on your Transport Voucher, at a cost of € 20 per hour or part thereof, subject to availability. In the case delays it is the responsibility of the Passenger(s) to contact the Agent on the number provided on the Transport Voucher; this should be done as soon as the Passenger becomes aware of the delay to their flight.. If a Private Transfer Service has been missed through delays, the Passenger(s) will be offered transport on the next available Shared or Scheduled Shared Transfer service to their destination subject to availability. If a Private Transfer Has been booked in Germany, flights will be monitored. The driver will wait up 60 minutes from the actual flight arrival time, after which time a charge of € 30 will apply for each additional 30 minutes, payable directly to the driver.
  23. If a Passenger(s)’s flight has been cancelled and the Passenger(s) is now travelling at a later time, they will be offered transport on the next available Shared Transfer or Scheduled Shared Transfer to their destination. However, the Transfer booking is tied to the Scheduled Flight Times entered at the time of booking, if a flight is cancelled the Passenger(s) will be deemed to have lost their transfer and no refund will be available.
  24. ATS will endeavour to carry the Passenger(s) with the minimum of discomfort and inconvenience to their destination at the time shown on their Transport Voucher. However ATS will not incur any liability whatsoever if circumstances beyond its control prevent the achievement of this responsibility. The following are examples of circumstances which are not within our control (this list is not exhaustive):
      • Accidents causing delays to the vehicle.
      • Restricted vehicular access.
      • Exceptional or severe weather conditions
      • Compliance with requests of the police or government officials
      • Vandalism and/ or terrorism
      • Unforeseen traffic delays
      • Industrial action by third parties
      • Problems caused by other clients
      • Other circumstances affecting passenger safety
  25. On the day of transport if ATS fail for any reason within its control to deliver its passengers to the destination confirmed on their Transport Voucher, ATS will provide suitable transport, such as another coach, train, private car, taxi etc, to take them there. Any reimbursement made by ATS for the costs incurred by the passenger in taking alternative means of transport to get to their confirmed destination will be no more than the cost of getting to that destination by taxi. Reimbursement for costs incurred will only be paid upon presentation of valid receipts.
  26. Nothing can affect the consumers’ statutory rights.
  27. English Law will govern these conditions in all respects.